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Shopping Help
• How to order
• How to pay
• Carriage
• Delivery
• Prices
• Privacy – your details
• Customer services and complaints
Our online sales department has tried to make this process as easy as possible for our customers. When you have selected the product you want, simply click on the ‘shopping cart’ button to put the item into your shopping cart.
You can click on the ‘view shopping cart’ button at the top of the screen at time to view and alter your order. You can update the quantities of each item, add new items or even remove some completely if you change your mind.
When you have finished shopping, simply click on the ‘checkout’ button and you will then be asked for your delivery details and directed to a secure area to make your payment.
Our online ordering facility allows you to pay over the internet through a secure site using your debit or credit card. You will receive an email confirmation of your order and payment.
Our charges for carriage are based on the weight and bulk of the item together with distance.
We endeavour to fulfil every order in the shortest possible time (typically 2 working days where items are in stock at point of distribution and 14 days where items are out of stock). Orders are despatched with a ‘next-day delivery’ carrier. All addresses require a valid UK postcode, and all of our deliveries require a signature to confirm receipt.
Prices are subject to change without notice.
We respect your privacy and do not make our mailing list available to any other company. Please read our Privacy Statement
Customer services and complaints
Please do not hesitate to contact us with any enquiries. Our contact details are as follows:
Jerry Fried & Co. Ltd
Saltmeadows Road
Gateshead
Tyne & Wear
NE8 3BQ
Tel: +44 (0)191 490 1313
Fax: +44 (0)191 490 1907
Email: sales@jerryfried.co.uk
If you experience any problem with your debit/credit card acceptance when making payment through our secure environment, please contact your bank/card issuer.
Privacy Statement
Jerry Fried & Co. are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1988).
We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service.
We will not e-mail you in the future unless you have given us your consent.
All confidential information, including credit card details and e-mail addresses, are held securely and only transmitted in encrypted form. Credit Card details are destroyed as soon as the transaction is completed.
Customer details are not given to third parties.
The information that we hold about you will be accurate and up to date. You can check this information by e-mailing us via the Contact Us page of the website.
Copyright Jerry Fried